Support
Answers to common questions. Didn’t find yours? Write to us — we reply within two business days.
Contact support
Tell us what happened and your phone model, and attach a screenshot if you can. The family code is in the parent’s Settings.
Frequently asked questions
How do I start?
- Install the app on your phone and choose “I’m a parent”.
- Add your child, the class timetable and to-dos.
- Install the app on your child’s phone and enter the code or scan the QR code shown on your phone.
Does my child need their own phone?
Yes, the child checks off and photographs tasks on their own phone or tablet; the parent uses theirs. iPhone, iPad and Android work in any combination.
How do I add a second parent or a tutor?
Settings → “Family” → “Invite second parent” or “Invite a tutor”. A second parent gets the same rights. A tutor can get “view only” access: they see the timetable, tasks, photos and chat but cannot change anything. Any device can be disconnected in the same place.
How much does it cost?
2990 ₸ a month for the whole family, the first 7 days are free (once per Apple ID or Google account). Payment goes through the App Store or Google Play. You can set up the family without a subscription; daily features need one.
How do I cancel the subscription?
iPhone: Settings → your name → Subscriptions → “Контроль ДЗ” → Cancel Subscription.
Android: Google Play → profile → Payments & subscriptions → Subscriptions → “Контроль ДЗ” → Cancel.
Cancel at least 24 hours before the period ends. Deleting the app or the account does not cancel it. Refunds follow Apple’s or Google’s rules.
I paid but still have no access
Open the parent’s Settings → “Subscription” → “Restore purchases”, signed in to the Apple ID or Google account you paid with. If that doesn’t help, send us your family code.
How do I turn on screen time on Android?
- On the parent’s phone: Settings → “Screen time and textbooks” → turn it on and set the rules.
- Open the app on the child’s phone: it shows the steps — “Usage access”, “Display over other apps” and (recommended) removing the battery restriction.
- Tap “Turn on control”. A notification shows that parental control is on.
Calls, messages, emergency calls and the app itself always work.
My child turned the protection off. What now?
You will see “Protection is off” on your screen. Ask your child to open the app — it shows which permission to turn back on. Sometimes the phone resets permissions itself after a system update. We deliberately use no “device admin” and do not block uninstalling: the control is open, and the parent always sees its state.
Screen time on iPhone
On iPhone the rules are applied through Apple’s Screen Time. The child must be in your Family Sharing group (Settings → your name → Family), and you confirm the permission with your Apple ID on the child’s iPhone. Apps for limits are chosen there, in Apple’s list. If your version of the app says the feature “will work later”, it is still waiting for Apple’s approval.
Reminders don’t arrive
Check that notifications are allowed for the app and, on Android, that “Alarms & reminders” is allowed and the battery restriction is removed. Check quiet hours in Settings. The child’s reminders work even offline.
Who sees the photos and how long are they kept?
Only members of your family. Photos and voice notes are deleted automatically after the period the parent chooses (7 to 40 days). No ads, no trackers, no sharing of data with third parties for advertising. Details are in the privacy policy.
How do I delete my account and data?
Parent’s Settings → “Delete family and all data”. Details, including how to do it without the app, are on the account deletion page.
Download
The app is being prepared for the App Store and Google Play — the links will appear here.
Operator
- Operator
- IE “KonG Service” (sole proprietor)
- IIN/BIN
- 021018500443
- Address
- Almaty, Kazakhstan
- urokikazakhstan@gmail.com